Customer Portal: Boost Business Productivity
A customer portal is a secure online platform that enables businesses to communicate with their clients in a regulated digital environment. It is also known as a client portal or customer self-service portal. Customers can access a wide range of services, data, and resources through this interactive gateway, which also acts as a central center for enterprises to handle client interactions.
Why customer portal?
In the present associated world, customer portals are turning out to be, to a greater degree, a prerequisite rather than a pleasant to-have highlight for some associations. In a new study by Statista, 88% of respondents demonstrated that they anticipate that an organization or brand should provide web-based client support. It is turning into a period of ‘self-administration,’ and how your organization explores this market request can mean the distinction between fulfilled clients or missed assumptions.
The size of the global customer portal software market was estimated at USD 1612.7 million in 2022, and it is anticipated to grow at a compound annual growth rate (CAGR) of 7.42 percent to reach USD 2477.2 million by 2028.
The utilization of customer portals has grown quickly as of late, and there is a much more noteworthy degree of connection. Past frameworks just permitted clients to perform fundamental errands, for example, getting to records, however, the present gateways permit clients to communicate straightforwardly with an organization’s client service processes. As opposed to settling on a decision to a client service subject matter expert, a client can enter their solicitations, track them, and access an information base of past solicitations and refreshed documentation.
It’s a thrilling time for fostering these administrations and here, we’ll cover precisely the exact thing a client entryway is, the way they are normally utilized, and the manners by which your organization can profit from carrying out a client gateway programming arrangement.
Challenges in the customer portal
User experience
- The user experience is very important in the customer portal. The primary challenges include making the page load faster, making it responsive on mobile devices, and making the navigation straightforward.
- The development of a customer portal that offers a beneficial and effective user experience, ultimately leading to increased user satisfaction and engagement, requires addressing these issues.
Data security
- Data security is the primary concern for the industries, customer data is very important and we need to keep it secure.
- To win the market, strong data security needs to be implemented.
Privacy and Compliance
- The permissions system should be strong enough to identify the correct owner of the content in any situation.
- Implement robust security measures to protect customer data from unauthorized access, breaches, or cyber threats.
Feedback, Support, and Improvement
- A strong staff is needed to manage prompt assistance and feedback-based system enhancements.
Data Integration
- The hardest part is integrating with the customer's database. Because the system must accept data that is occasionally formatted differently than what the system requires
Downtime and Reliability
- A minimum downtime guarantee will make the customer more dependent on the product.
Key features of the customer portal
Our main focus is to make customer’s business more profitable. Here are the features that make the customer portal more attractive and customer-oriented.
Document management
- A customer portal's essential feature, document management, gives customers an easy-to-use interface for accessing, storing, and managing their papers.
- Our strong document management system enables users to upload, organize, and safely retrieve data.
- Our portal makes sure that users have instant access to important papers, which speeds up decision-making and improves teamwork. Further streamlining the document retrieval process are features like version control, document labeling, and search and sharing capabilities.
- We place a high priority on data security and compliance, protecting sensitive data via access controls and encryption. The document management feature of our client portal not only makes things go more smoothly but also demonstrates our dedication to providing a safe and user-friendly platform.
Collaboration
- The customer portal's core value is collaboration, which promotes easy contact and communication between our clients and our company.
- A variety of collaborative tools are available on our platform to promote participation, cooperation, and knowledge exchange.
- Users can use discussion boards, chat features, and forums to communicate with our support staff, subject matter experts, and other clients. These interactive areas facilitate idea-sharing, problem-solving, and best practice sharing, all of which improve the overall client experience.
- To help our clients collaborate efficiently, we also offer collaborative solutions for document sharing, project management, and real-time task collaboration.
Analytics and Reporting
- Customers' primary focus is always on analytics and reporting. Businesses can monitor and evaluate client involvement with the aid of excellent analytics tools and connectors.
- It includes analytics of the web pages and features, reporting the system health, various logs, SEO, and page loading time.
Mobile Access
- One essential component of our customer portal is mobile access. We are giving our customers the flexibility to use our services on their preferred mobile devices, whenever and whenever they choose Integrations.
- We value user convenience above all else and recognize that modern life necessitates flexibility, we have made our platform mobile-friendly.
Billing and Payments
- Our customer interface streamlines the billing and payment process and provides our clients with a safe and easy way to handle their financial activities.
- Our platform gives customers access to their invoices, a history of payments, and the ability to pay online, all while offering a thorough billing overview.
- We use authentication and encryption techniques to improve security, making sure that all payment information is secure.
What do we offer for customer portal development?
We offer the best dedicated team for your project to make your dreams come true. As an organization, we follow such terms for the execution of the project.
Strategic Consulting
- Your strategic marketplace business goals will be guided toward accomplishment by our professional architect.
- More than just creating a website for you, we believe in finding a solution to your problems.
Requirement gathering
- Our experts will schedule a call and create documents with the requirements.
- Business requirements and scenarios will be discussed on this call.
Designing
- Figma Designer will develop two or three mock screens to finalize the theme, and it will be sent for approval.
- Based on the selected theme, the Figma design will be completed for the whole portal. Review sessions will be held for any clarifications or changes required to the Figma.
Architecture
- Our best architect will design the high-level design for the product.
- Low-level design for all requirements will be provided before starting the development.
- The execution cycle and high-level sprint will be divided.
- The required POCs will be done in this phase.
Development, QA, and Handover
- Two-week sprints will be planned for development.
- There will be a demo after every sprint. Where developers will represent the work that has been done and discuss the doubts about the upcoming sprint.
- QA will test the functionality and ensure the zero bug delivery by doing manual and automated testing. Load testing will be done.
- A user manual will be created for end users.
Support and Maintenance
- IGNEK is well known as a quick and reliable support provider for clients.
- We will be doing server maintenance to ensure the best user experience and client satisfaction. A Health check of the server will be part of it.
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Trusted by clients around the world
I’ve been working with Bhavin Panchani for about a year on our company’s Liferay-based customer portal. Bhavin is always very professional and organized, but also communicative and easygoing. He is super knowledgeable with the Liferay platform, but also works on other technologies that we use with no problem at all, and in a timely manner. I can see that he really cares about our product and is directly responsible for its success. Thanks IGNEK & Bhavin!
Working with an Indian company for a project was new for me, so I didn’t knew what to expect concerning the time differences, the possible language barrier/ communication differences. In a project, you always need to know each other at the beginning, but after the first weeks of communicating back and forth concerning our idea, the project went off. With several different expertises that IGNEK has to offer, your project is in good hands in a timely matter. Not only the developing side (we uses liferay as a platform), but also the designs are smooth. In our project, which is quite a niche, IGNEK proves to think with you to provide the best solution. I would definitely recommend IGNEK for your liferay solution.
Working with IGNEK is smooth like work with internal team. They are punctual, professional with realistic time estimation and pricing. I had no feeling that there is 4 hours in time difference while working with them. My full recommendation.
