About Client
A non-profit membership organization serving thousands of member businesses, partners and external stakeholders. The organization provides business support services, advisory, market research and dispute resolution, and issues official documentation that members rely on to trade. Its work depends on trust. Every certificate it issues and every approval it grants has to be defensible late
The challenges
- Members could not serve themselves
- Applications, renewals, attestations and certificate requests ran through manual handoffs. A member who wanted to know where a request had reached had to ask someone
- Content lived in several places at once
- The same information was published separately to the website, the member portal and partner channels, then maintained separately in each. Marketing and communications teams spent their time duplicating work rather than producing it.
- Documents had no single home
- Member records and official trade documents sat across systems, so producing a complete, provable history of a single document meant assembling it by hand.
- Approvals were manual
- Every approval depended on someone remembering to act, and the record of who approved what, under what authority, lived in email.
- Backend systems were disconnected from the member experience
- Member data held in the CRM did not reach the channels members actually used, so outreach could not be targeted and cross-sell had no mechanism behind it.
What IGNEK delivered
- Content Management System
- Centralized content governance across every channel. One team now publishes to the website, the member portal and partner channels from a single source, without duplicating work or letting versions drift apart. Non-technical staff manage content directly, so routine changes no longer queue behind development work.
- Document Management
- A single source of truth for member and trade documents. Every document carries a complete, provable history: who submitted it, who approved it, under what authority, when, and what it said at that moment. For an organization that issues official documentation, that audit chain is the product, not a feature of it.
- Workflow Automation
- Manual approvals and handoffs replaced with governed workflows. Requests route automatically, status is visible to the member rather than available on request, and no approval depends on someone remembering to act.
- Enterprise Integration
- Connected to Siebel and other backend systems over REST APIs, so member data held in core systems reaches the channels members actually use. Targeted outreach and cross-sell became possible because the data finally arrived where the decision is made.
- Personalized Digital Experiences
- Tailored journeys for different member segments. Members, partners and staff each see the services, documents and content relevant to them, drawn from the same governed source, under one identity and one set of access rules.
Technology Components & Implementations
- Liferay DXP 7.4 Q2.2 : This is our main platform for building web applications, allowing us to create custom features and improve user experiences.
- ReactJS : We use this JavaScript library to build dynamic and interactive user interfaces, making our applications more engaging for users.
- Clay UI : Used for building components in React with Liferay to improve the visual design of the application.
- Elastic Search : Employed to improve performance and logging capabilities.
- LDAP Integration : Enabled user logins with company email addresses through LDAP, streamlining access.
- Hibernate : This tool helps us connect our Java applications to the database, making it easier to manage data and store information.
- RESTful APIs : We create these APIs to allow our front-end and back-end systems to communicate effectively, sharing data smoothly between them.
- Azure for Deployment : We deploy our applications on Azure, which provides a reliable and scalable environment to support user needs.
- Azure CI/CD Pipeline : We set up automated processes in Azure to build, test, and deploy our applications, streamlining our development workflow.
- JSON Web Tokens and OAuth 2.0 : These technologies help us ensure secure user logins and protect sensitive data within our applications.
- Azure DevOps for Version Control : We manage our code and collaborate with our team using Azure DevOps, which helps us keep track of changes and work efficiently.
- Siebel for Login : We integrate Siebel to handle user authentication, providing a secure way for users to log into our applications.
- Dubai Pay for Payment Integration : We use Dubai Pay to handle payments securely and efficiently within our application, ensuring a smooth transaction process.
- Docker : This tool allows us to package our applications into containers, which helps maintain consistency across different environments like development and production.
- Kubernetes : We use Kubernetes to manage our containerized applications, ensuring they run smoothly and can scale as needed.
- Nginx : This web server helps improve our application’s performance and security by managing incoming traffic effectively.
- JIRA : We rely on JIRA for project management and tracking tasks, which helps our team stay organized and focused.
- Microsoft Graph : This integration allows us to access and manage data from Microsoft services, enhancing the functionality of our applications.
- Figma : Used for designing and prototyping the user interface, ensuring a user-friendly experience.
Technical Blueprint
Languages
- Java
- JavaScript
- TypeScript
- ECMAScript
Frameworks & Libraries
- Liferay DXP 7.4
- ReactJS
Front-end
- HTML5
- CSS3
- SCSS
- Bootstrap
- ClayUI
Database
- MySQL
ORMs (Object-Relational Mappers)
- Hibernate
Web Services and APIs
- RESTful APIs
Deployment / Server Management
- Azure
- Docker
- Kubernetes
- Nginx
CI/CD Pipelines
- Azure
Security
- JSON Web Tokens (JWT)
- OAuth 2.0
Architecture
- Microservices
- OSGi
Version Control
- Azure DevOps
3rd Party API Integration
- Siebel
- JIRA
- Microsoft Graph
Project Management Tools
- Jira
Key Capabilities
- Self-service for applications, renewals, attestations and certificate requests.
- Role-based access separating member, partner, staff and external stakeholder journeys under one identity.
- Governed approval workflows with a full audit trail on every document.
- Centralized content operations publishing across web, portal and partner channels.
- Segment-based personalization of services, events and premium offerings.
- CRM-integrated workflows supporting targeted outreach.
- Administrative dashboards with analytics and reporting.
- Automated notifications on request and approval status.
- Responsive across devices.
