One login.
Everything your customer needs.
We are a specialist enterprise website development company that builds secure, high-performance enterprise web solutions on Liferay DXP.
Every gap in your portal lands on your team.
When customers cannot self serve, support queues grow, onboarding slows,and the experience suffers.
"Support teams shouldn't answer questions, the portal should."
Rising support ticket volume
Every routine query your platform cannot answer becomes a support ticket as support queues grow.
Agent time lost to routine queries
Agents spend hours answering routine questions that a customer engagement platform should handle through self-service.
Slow and manual customer onboarding
Manual onboarding workflows create delays and friction in the customer experience journey, slowing customer activation.
Data scattered across disconnected systems
Without an integrated digital experience platform, customers struggle to access orders, billing, and support information in one place.
Poor experience leading to low retention
A poor digital customer experience reduces customer satisfaction, retention, and long-term engagement.
Manual document handling and approval delays
A lack of centralized workflows slows approvals, increases manual effort, and impacts operational efficiency.
Built on Liferay DXP. Designed around your customer.
Personalized customer experience solutions on Liferay DXP. Native capabilities first. Custom code only where needed.
What the platform does natively for your portal.
We build upgrade-safe OOTB-first Liferay DXP customer platforms that efficiently scale over time.
Better customer engagement. Measurable business outcomes.
Our customer experience solutions improve customer engagement and deliver seamless digital customer experiences at scale.
273%
Growth in registered users
A self-service portal that actually works drives adoption, not marketing campaigns. When customers can do everything in one place, they use it.
80%
Faster customer onboarding
66%
Fewer clicks to reach resources
60%
Less back-end admin effort
Automated workflows replace manual processing, with approvals, routing, and notifications handled by the platform.
Customer solutions built for every stage of growth.
Start where you are, not where you wish you were. Every engagement is built around your customer engagement platform goals.
New portal on Liferay DXP
For organisations building a customer portal for the first time, or replacing a platform that has reached its limits.
Assessment and enhancement
For organisations already on Liferay who need improved customer engagement and operational efficiency.
Support and Continuous Evolution
For organisations that have launched and need a specialist team to maintain, optimise, and extend over time.
Build Scalable Customer
Platforms with IGNEK
We build customer experience platforms that improve engagement, simplify self-service, and connect the systems customers rely on.
Smarter Partner Collaboration
Centralized portals built for seamless communication and partner engagement.
Secure Enterprise Access
Role-based access and secure workflows for partner operations.
Integrated Partner Ecosystem
Connect CRM, ERP, support platforms, and business systems through a unified partner experience environment.
Scalable Portal Solutions
Future-ready partner platforms designed for performance, flexibility, scalability, and long-term enterprise growth.
Related Case Study
Music License Management Portal
The challenge
This portal is designed to management of music rights, featuring a user-friendly onboarding process for clients. It allows publishers, authors, and musicians to publish their music and content . Through integration with the main OTT platform, the portal tracks plays and views, providing accurate financial earnings to clients based on each interaction with their content. This ensures transparent and efficient revenue distribution for creators and rights holders.
Techstack
Results
Tell us where your partner portal is falling short
No pitch. No automated sequence. We read every submission and respond within one business day with a direct, honest view of what we'd do differently.
Let's talk about your partner portal
Tell us what you're working with. We'll tell you what we'd do.
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Mastering Liferay: Best Practices for Modern Liferay Development Liferay is one of the most powerful enterprise digital experience platforms. However, to get its full potential, teams must move away ...
IGNEK Way of Liferay Implementation
As a trusted Liferay Solution Partner, IGNEK delivers enterprise Liferay development solutions using a proven, upgrade-safe methodology. Our approach focuses on scalable Liferay development, performance optimization, and long-term platform sustainability.
Frequently Asked Questions About
Customer Solutions
Find answers to common questions about customer experience solutions, integrations, onboarding workflows, security, and Liferay implementations.
