About Client
The client is a prominent government agency based in a major Asian country. They focus on supporting members in planning for retirement, offering expert advice and ongoing assistance to help build a robust and secure retirement portfolio.
Business Goals & Specifications
- Website Migration and Design
- Transition the existing website to the Liferay CMS Website, featuring a modern design and enhanced capabilities.
- The website should support multiple languages to ensure accessibility and inclusivity.
- User Management and Access
- The website should provide secure access for members to view and manage their provident fund accounts, including balance checks, personal information updates, and investment management.
- Employers should have the ability to manage employee provident fund contributions and access detailed reports through the CMS Website, while also facilitating communication with the EPF office.
- Enhanced User Experience
- The website should have a modern, intuitive interface designed to enhance user navigation and accessibility.
- An interactive chatbot should be implemented to provide real-time support and answer frequently asked questions on the CMS Website.
- The website should be mobile-friendly and accessible across various devices, optimizing the Public Website experience.
- Provident Fund Management
- The website should allow members to track and manage their provident fund accounts, including transactions, balances, and investment choices.
- The website should provide comprehensive information on provident fund policies, investment schemes, and retirement planning resources.
- The website should have social sharing options that enable members to share updates and information with their networks.
- Security and Compliance
- The website should implement robust security measures, including encryption and secure access controls, to safeguard sensitive user information and ensure compliance with regulations.
- The website should adhere to relevant regulatory requirements and data protection laws.
Reporting and Analytics
- The website should generate detailed reports for members, employers, and corporates, offering insights into fund activities, compliance, and performance.
- The website should integrate tools to analyze user data and platform usage, improving services and user experience.
Support and Maintenance
- The website should provide technical support and system maintenance to ensure continuous operation and effectively address any issues.
- FAQs should be accessible on all relevant pages to address common inquiries.
Implemented Features & Capabilities
- Multilingual Support : Implemented multilingual support on the Government Public Website to ensure accessibility for users speaking various languages.
- Segmented Access : We’ve implemented distinct logins for members, employers, and corporates, making access and functionalities more streamlined and user-specific.
- Reusable Components : Key elements like banners, FAQs, shortcut links, consumer queries, articles, and news sections have been redesigned as modular components. This approach ensures consistent use and easy updates across the website.
- Dedicated Content Pages : Developed modular components such as banners, FAQs, shortcut links, consumer queries, articles, and news sections to ensure consistent use and easy updates across the website.
- Social Media Integration : Social media sharing options have been integrated into each article, allowing users to easily share content across platforms like Facebook, Twitter, Instagram, and LinkedIn.
- Chatbot Assistance : Implemented an interactive chatbot on the CMS Website to provide real-time support and assist users with their queries.
- Consumer Query Services : Configured a comprehensive system for handling consumer inquiries to improve user interaction and support on the EPF Public Website.
- Comprehensive FAQs : FAQs have been developed and are available across all relevant pages, offering quick answers to common questions and enhancing user experience.
- Advanced Search Functionality : The search feature on the Government CMS Website has been enhanced with suggestions and filters, making it easier for users to quickly locate articles and other content.
Technology Components & Implementations
- JavaScript/jQuery :
- Implemented for multiple logins, smooth bottom-to-top scrolling, and dynamic sliding banners with various texts and buttons.
- Chatbot :
- Integrated to provide real-time consumer support and assistance.
- Liferay :
- Fragments : Utilized for creating and managing banners, social media links, FAQs, tables of contents, and shortcut links.
- Theme : Applied for consistent branding across the portal.
- Language Capabilities : Leveraged to support multi-language functionality.
- Structure, Web Content, and Templates : Used to manage blogs, carousel cards, quick links, FAQs, and banners.
- Widget Templates : Implemented for navigation menus, breadcrumbs, search bars, language selectors, category management, and related articles.
- Search Widgets : Deployed to enhance search functionalities.
- Documents and Media :
- Develops REST APIs for integration with other platforms and software.
- Elastic Search :
- Provides multi-factor authentication during user registration.
Technical Blueprint
HTML
CSS
JQuery
Bootstrap
Chatbot
Liferay DXP 7.4
Free marker
Java Script
MySQL
ElasticSearch
Chatbot
ElasticSearch
Benefits & Value Proposition
- User-Friendly Experience : Modern UI and interactive chatbot simplify navigation and support.
- Multilingual Support : Users can access content in multiple languages for greater inclusivity.
- Organized Content : Separate pages and modular design make it easy to find and read articles and news.
- Enhanced Interaction : Real-time chatbot and consumer query services improve user support.
- Social Sharing : Easy sharing options boost engagement and outreach.
- Strong Security : Robust measures ensure data protection and regulatory compliance.
- Reliable Support : Ongoing maintenance and support keep the website running smoothly.
Wants to know more about “EPF Government Enterprise Website : Multilingual, Access for Member, Employer, Corporate” case study?
We are incredibly impressed with the transformation of our Government Public Website by IGNEK. They truly understood our needs and delivered an enterprise website that’s not only functional but also user-friendly. The multilingual support, streamlined access for different users, and the way they integrated reusable components have all made a big difference in how we manage and interact with the website. The addition of social media sharing and the chatbot has made the site much more engaging for our users. The advanced search and the improved way we handle user queries have made our services so much more efficient. We’re thrilled with the outcome and are excited to keep working together in the future.
